Shipping policy

Shipping Policy

Processing Times

• Orders are processed within 1-5 business days after payment is received.
• During peak times, such as holidays or special sales, processing times may extend by 1–2 business days.

Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Estimated delivery times:
  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days

Order Tracking

• Once your order has shipped, you will receive an email with tracking information to monitor your shipment.

Shipping Locations

• We currently ship to [list applicable countries/regions, e.g., Canada, USA, and internationally].

Delays & Issues

• Please note that unforeseen circumstances, such as weather conditions or carrier delays, may affect delivery times.
• If your order is delayed or you encounter an issue, contact us at Turningpointsask@gmail.com.

Lost or Damaged Items

• If your order arrives damaged or does not arrive within 15 business days, please email us with your order number and details. We’ll resolve the issue as quickly as possible.

Thank you for supporting our mission to promote mental health awareness!